1. Introduction
SeedMediaa (Pty) Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us in any way.
We comply with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African data protection laws. By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
We only collect personal information that is necessary for our business operations. This may include:
- Contact information: Name, email address, phone number, and physical address
- Business information: Company name, job title, industry, and business needs
- Website usage data: IP address, browser type, device information, pages visited, and time spent on site
- Communication records: Emails, WhatsApp messages, call notes, and meeting records
- Marketing preferences: Your consent choices for receiving marketing communications
- Payment information: Billing details and transaction history (processed securely via third-party payment providers)
3. How We Collect Information
We collect personal information through:
- Website contact forms and enquiry submissions
- Direct communication (email, phone, WhatsApp, video calls)
- Cookie and tracking technologies (see our Cookie Policy)
- Social media interactions and direct messages
- Client onboarding documents and contracts
- Third-party referrals and business introductions
4. How We Use Your Information
We use your personal information for the following purposes:
- To provide and improve our digital marketing services
- To communicate with you about projects, proposals, and account matters
- To send marketing communications (only with your consent)
- To analyse website usage and improve user experience
- To comply with legal and regulatory obligations
- To prevent fraud and ensure security
- To process payments and manage billing
5. Legal Basis for Processing
Under POPIA, we process personal information based on:
- Consent: Where you have given us explicit permission
- Contractual necessity: To fulfil our service agreements with you
- Legitimate interest: For business operations, fraud prevention, and security
- Legal obligation: Where required by South African law
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. You can manage your cookie preferences through our cookie banner or your browser settings.
For more details, please see our Cookie Policy.
7. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Hosting providers, payment processors, email marketing platforms, and analytics tools
- Business partners: Only where necessary to deliver our services
- Legal authorities: When required by law or to protect our rights
All third parties are bound by confidentiality agreements and data protection obligations.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- SSL encryption for all data transmission
- Secure cloud storage with access controls
- Regular security audits and vulnerability assessments
- Staff training on data protection best practices
- Password-protected systems and two-factor authentication
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we securely delete or anonymise your data.
10. Your Rights Under POPIA
As a data subject, you have the right to:
- Access the personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of your personal information (where legally permissible)
- Object to the processing of your personal information
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Information Regulator
11. International Data Transfers
Some of our service providers may process data outside South Africa. We ensure that any international transfers comply with POPIA requirements and that adequate protection measures are in place.
12. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: info@seedmediaa.co.za
- Phone/WhatsApp: 067 807 3653
- Address: Durban, KwaZulu-Natal, South Africa
- Information Officer: info@seedmediaa.co.za